Foire aux questions

Mkaart

  • How to recharge my prepaid card?

  • What should I do if my mKaart does not work?

  • I have lost my mKaart. What should I do?

  • I live abroad. I am travelling to Luxembourg. Is my card compatible?

  • I am going abroad. Can I recharge my car using the same card?

  • I already have a card from a charging service provider. Do I have to change it?

  • What should I do if my mKaart is not compatible with Chargy?

  • I already have an mKaart. Is it compatible with Chargy?

My MyChargy Account

  • How can I access the MyChargy platform?

Stations integration

  • Can I integrate my station if it is not accessible to the public?

  • Is there an integration fee?

  • Who will carry out the integration of my station?

  • As a site operator, how do I integrate existing stations into the Chargy system?

Stations usage

  • The charging station is on paid parking. Do I have to pay for the time charging?

  • What should I do if the Chargy station does not work?

  • How do I find a charging station (or the nearest one)?

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