Foire aux questions
How to recharge my prepaid card?
Please contact your service provider.
What should I do if my mKaart does not work?
I have lost my mKaart. What should I do?
Contact your charging service provider as soon as possible, so they can block your card and issue you with a new one.
I live abroad. I am travelling to Luxembourg. Is my card compatible?
Roaming contracts have been set up to allow non-residents to recharge their vehicles on the Chargy network. Ask your charging service provider whether they offer this service.
Please note that you will not be able to load public transport tickets for the Grand Duchy of Luxembourg onto your foreign card; this service is reserved for mKaart users.
I am going abroad. Can I recharge my car using the same card?
Yes, there are roaming contracts in place allowing you to recharge your vehicle abroad. Ask your charging service provider whether they have signed a contract of this nature and ask which stations you can access.
I already have a card from a charging service provider. Do I have to change it?
If you already have a card, check with your charging service provider if it is compatible with the Chargy system.
What should I do if my mKaart is not compatible with Chargy?
If your mKaart is not compatible with Chargy, your charging service provider will issue you with a new mKaart. If your old card still has transport tickets on it, please take your old and new mKaarts to a Mobilitéitszentral counter to transfer your tickets from the old card to the new one.
I already have an mKaart. Is it compatible with Chargy?
When you sign up for a contract with your charging service provider, show them your mKaart. They can check whether it is compatible or not. If the serial number of your mKaart begins with 9.000-30.xxx.xxx-x, your card is compatible with Chargy. If not, your mKaart needs to be replaced with a new one.
My MyChargy Account
How can I access the MyChargy platform?
When you sign the contract with your charging service provider, you will be sent an e-mail with a link and a password that gives you access to the platform.
Can I integrate my station if it is not accessible to the public?
Yes, you can put your station into private mode. This means that it is not visible to drivers on the MyChargy platform. However, in this case there is a fee to integrate the station into the central computer system.
Is there an integration fee?
No, if the Chargy OK station is completely accessible to the public, there is no cost to integrate it into the central computer system. However, you will be charged a monthly management fee for the station. For more information, please contact us.
Who will carry out the integration of my station?
The modifications required to integrate your station can be carried out either by you or by your station reseller. You will be provided with a manual outlining the procedure.
As a site operator, how do I integrate existing stations into the Chargy system?
If you want to integrate your stations into the Chargy system, all you need to do is sign an integration contract and update your stations using the information included in the Chargy OK integration kit.
The charging station is on paid parking. Do I have to pay for the time charging?
Yes. Since these are two different services, one proposed by the Municipality (car park) and the other proposed by your service provider (car charging), you must pay both services.
What should I do if the Chargy station does not work?
How do I find a charging station (or the nearest one)?
When you use your login and password to connect to the MyChargy platform, an interactive map is displayed indicating all the available stations on the network. You can also find detailed information on the status of each station (in use, free, reserved, out of service).